WhatsApp, Instagram, Messenger, and website chats in one shared inbox, answered by an AI assistant that knows your business and hands over to your team when it matters.
01 / 08One inbox
WhatsApp Business, Instagram DM, Facebook Messenger, and Web Live Chat conversations arrive in one place, with the full history of every customer.
02 / 08AI from your knowledge
Upload files, add web pages, or write custom text. Your AI agents reply to customers from that approved knowledge, day and night.
03 / 08Human in the loop
When the AI is unsure, or the customer asks for a person, the conversation goes to your team. Any teammate can take over with one click.
04 / 08Built-in customer records
Each contact is tracked across channels with status, notes, and history, so your team always works from the same picture.
05 / 08Team workspace
Invite members to share the inbox while owners stay in control of channels and AI settings. The workspace dashboard shows how support is going.
06 / 08Facebook & Instagram
Publish or schedule posts to your Facebook Pages and Instagram account, and let your AI agent answer the comments they bring in.
07 / 08Embeddable chat
Embed the Onedesk Pro chat widget with a lightweight SDK. Website visitors get the same AI answers, and their chats land in the same inbox.
08 / 08Secure by default
Sign in with a magic link or Google, protect accounts with two-factor authentication, and review active sessions any time.
Live channels: WhatsApp Business, Instagram DM, Facebook Messenger, Web Live Chat. Features: One shared inbox, AI answers from your knowledge, One-click human handoff, Customer records, Team dashboard, Encrypted channel tokens.
Customer messages from WhatsApp, Instagram, Messenger, and your website land in one Onedesk Pro inbox as they arrive. The AI searches your Knowledge Base, picks the closest match, and replies from it. Tap a channel to send a message yourself.
Demo: a customer question arrives from a channel and appears in the Onedesk Pro Ticket Inbox. The AI agent pulls the key terms from the question, scores the indexed Knowledge Base sources for relevance, and replies on the same channel using the best-matching source. All names and data are fictional.
Demo workspace with fictional customers and data
This is the real web chat assistant powered by our product SDK, styled to match the marketing site. Ask about plans, channels, or how the workspace works.
Onedesk Pro Assistant
Connecting…
Start a conversation. Replies come from the live Onedesk Pro assistant — not a scripted simulation.
Connect your channels, add the knowledge your team already uses, and let the assistant reply, with a person ready to take over.
Connect WhatsApp Business, Instagram DM, Facebook Messenger, and Web Live Chat in one central space for all customer touchpoints.
Add files, web pages, and custom text. The assistant replies using this approved information.
Match customer queries to your knowledge base, send automated replies when appropriate, and hand off to your team when a person is needed.
Every Onedesk Pro workspace starts on the Free plan. Subscriptions are billed per workspace, with clear limits on channels, team members, AI usage, and knowledge base content.
Best for individuals and small teams getting started with multi-channel customer communication, knowledge-base-powered drafts, and human-in-the-loop AI.
Free means the Onedesk Pro subscription price is $0. Third-party channel charges still apply. WhatsApp messages are billed by Meta per delivered message; we add no markup. Meta WhatsApp pricing.
Account limit
Workspaces you can create
Each workspace receives the Free plan automatically.
Paid plans coming soon
Quick answers about channels, security, team roles, and how automated replies work.
Create a free workspace in minutes, connect your messaging channels, and upload the business knowledge your team already uses.
Connect supported channels with in-app steps. Incoming chats land in the shared inbox.
Register with a magic link or Google and start working immediately.
TLS + token encryption at rest
TLS in transit; WhatsApp, Instagram, and Facebook channel access tokens are encrypted at rest with AES-256-GCM before storage. Conversation content encryption at rest is not claimed on this site. See our Security page for details.
